Privacy Policy

Effective Date: 21 May, 2023
Last Updated: 08 April, 2026

1. Introduction

Twende Green Ecocycle (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or engage with our programs.

By using our website, you agree to the terms of this Privacy Policy.

2. Who We Are

Twende Green Ecocycle is a social enterprise focused on combating plastic pollution and promoting sustainable waste management through recycling, community engagement, and circular economy solutions.

3. Information We Collect

We may collect the following types of information:

a) Personal Information

• Full name
• Email address
• Phone number
• Organization or institution (if applicable)
• Any information you provide through forms or communication

b) Technical Information

• IP address
• Browser type and device information
• Pages visited and time spent on the website

c) Program & Engagement Data

• Participation in cleanups, trainings, or events
• Feedback, surveys, or testimonials
• Donations or partnership inquiries

This aligns with standard data categories collected by organizations under Kenyan law.

4. How We Collect Your Data

We collect data through:

• Website forms (contact, newsletter, applications)
• Direct communication (email, phone, social media)
• Cookies and analytics tools
• Event registrations and program participation

5. How We Use Your Information

We use your information to:

• Provide and improve our services
• Respond to inquiries and communicate with you
• Manage programs, partnerships, and donations
• Share updates, impact stories, and opportunities
• Monitor and improve website performance
• Comply with legal and regulatory requirements

Personal data is only used for legitimate purposes and in a transparent manner.

6. Legal Basis for Processing

We process your personal data based on:

• Your consent
• Performance of a service or agreement
• Legal obligations
• Legitimate interests (such as improving our services)

You may withdraw your consent at any time.

7. Data Sharing and Disclosure

We do not sell your personal data.

We may share your data with:

• Trusted service providers (e.g., hosting, email platforms)
• Partners and collaborators (only where necessary)
• Regulatory authorities when required by law

All third parties are required to handle your data securely and responsibly.

8. Data Retention

We retain your personal data only as long as necessary for:

• The purpose it was collected
• Legal, accounting, or reporting requirements

Once no longer needed, your data is securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data from:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

However, no system is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Under the Data Protection Act, 2019 (Kenya), you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to processing
• Withdraw consent
• Request data portability

To exercise your rights, please contact us using the details below.

11. Cookies and Tracking Technologies

Our website may use cookies to:

• Enhance user experience
• Analyze website traffic
• Remember your preferences

You can choose to disable cookies through your browser settings.

12. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies separately.

13. Children’s Privacy

Our services are not directed to individuals under the age of 18.
We do not knowingly collect personal data from children without parental consent.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated revision date.

Continued use of our website means you accept the updated policy.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Twende Green Ecocycle
Email: info@twendegreen.co.ke
Phone: +254741027140
Location: Mombasa, Kenya